{"id":3056,"date":"2023-11-27T08:36:54","date_gmt":"2023-11-27T07:36:54","guid":{"rendered":"https:\/\/slsp.ch\/swisscovery-invoice-questions\/"},"modified":"2025-07-29T10:50:13","modified_gmt":"2025-07-29T08:50:13","slug":"swisscovery-invoice-questions","status":"publish","type":"page","link":"https:\/\/slsp.ch\/en\/swisscovery-invoice-questions\/","title":{"rendered":"swisscovery invoice questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3056\" class=\"elementor elementor-3056 elementor-246\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766b61e1 e-flex e-con-boxed e-con e-parent\" data-id=\"766b61e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b695133 elementor-widget elementor-widget-heading\" data-id=\"4b695133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ on swisscovery invoices<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5865bdd textlink elementor-widget elementor-widget-text-editor\" data-id=\"5865bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you have a question about an invoice, are you wondering why you are receiving an invoice from SLSP AG or are you wondering who you can contact?<\/p><p>We have compiled various questions and answers about swisscovery invoices below.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e9081a1 e-flex e-con-boxed e-con e-child\" data-id=\"1e9081a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db7edb button elementor-widget elementor-widget-button\" data-id=\"2db7edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#fragen\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" aria-label=\"Link on a section of this page\" role=\"img\"><g id=\"Icon-arrow-down\"><style type=\"text\/css\">\t.anchor{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path id=\"Vector\" class=\"anchor\" d=\"M12.25 6V18.5M12.25 18.5L6.25 12.5M12.25 18.5L18.25 12.5\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Questions about invoices<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e58ce8a button elementor-widget elementor-widget-button\" data-id=\"3e58ce8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#direkterkontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" aria-label=\"Link on a section of this page\" role=\"img\"><g id=\"Icon-arrow-down\"><style type=\"text\/css\">\t.anchor{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path id=\"Vector\" class=\"anchor\" d=\"M12.25 6V18.5M12.25 18.5L6.25 12.5M12.25 18.5L18.25 12.5\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Direct contact with SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-270158f9 e-flex e-con-boxed e-con e-parent\" data-id=\"270158f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a0359 elementor-widget elementor-widget-menu-anchor\" data-id=\"e8a0359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa1a178 elementor-widget elementor-widget-heading\" data-id=\"4fa1a178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions about invoices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290c27b textlink elementor-widget elementor-widget-text-editor\" data-id=\"290c27b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Various questions and answers are listed below.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c33028a e-flex e-con-boxed e-con e-parent\" data-id=\"4c33028a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-759873b4 elementor-widget elementor-widget-n-accordion\" data-id=\"759873b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1970\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1970\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why have I received a bill from SLSP? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1970\" class=\"elementor-element elementor-element-6cc96b03 e-con-full e-flex e-con e-child\" data-id=\"6cc96b03\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5586d06d textlink elementor-widget elementor-widget-text-editor\" data-id=\"5586d06d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">You recently used fee-based services on <a href=\"https:\/\/swisscovery.slsp.ch\/discovery\/search?vid=41SLSP_NETWORK:VU1_UNION&amp;lang=en\">www.swisscovery.slsp.ch<\/a>, and\/or you have had any reminder fees, that are now being billed via SLSP. The Swiss Library Service Platform (SLSP) is a service provider for libraries and, together with them, operates the national library platform swisscovery, which pools academic information from 500 libraries in Switzerland and makes it easy to access and find. In the name and on behalf of the libraries, SLSP bills swisscovery users for chargeable library services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1971\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1971\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Which services on swisscovery are subject to a fee? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-ec3cdeb e-flex e-con-boxed e-con e-child\" data-id=\"ec3cdeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-b35b928 e-flex e-con-boxed e-con e-child\" data-id=\"b35b928\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-43989e3 e-flex e-con-boxed e-con e-child\" data-id=\"43989e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-6676a30 e-flex e-con-boxed e-con e-child\" data-id=\"6676a30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-084cd06 textlink elementor-widget elementor-widget-text-editor\" data-id=\"084cd06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Please refer to the schedule of fees at <a href=\"https:\/\/slsp.ch\/en\/pricing-swisscovery-fees\/\">SLSP | swisscovery pricing<\/a>. Please note that libraries affiliated with swisscovery determine individually which services on swisscovery are subject to a fee for their customers, and the level of these fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1972\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1972\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I see an overview of outstanding and paid services in my swisscovery account? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1972\" class=\"elementor-element elementor-element-d60d608 e-flex e-con-boxed e-con e-child\" data-id=\"d60d608\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1972\" class=\"elementor-element elementor-element-d7915d3 e-flex e-con-boxed e-con e-child\" data-id=\"d7915d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfff659 textlink elementor-widget elementor-widget-text-editor\" data-id=\"cfff659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><span lang=\"EN-US\">You can view the fees associated with your account in swisscovery under: <b>My account &gt; Fees<\/b>. <\/span><\/div><div><span lang=\"EN-GB\">On the left-hand side of the view, you can navigate between the libraries. Use the filter to display fees with different statuses.<\/span><span lang=\"EN-GB\"><br \/><\/span><\/div><div>\u00a0<\/div><div><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-8189 size-full\" src=\"https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_EN.png\" alt=\"\" width=\"2247\" height=\"772\" srcset=\"https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_EN.png 2247w, https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_EN-768x264.png 768w, https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_EN-1536x528.png 1536w, https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_EN-2048x704.png 2048w\" sizes=\"(max-width: 2247px) 100vw, 2247px\" \/><\/div><div>\u00a0<\/div><div><ul><li><strong>Active<\/strong>: fees have not yet been charged and could still be paid directly at the library (if the service is offered by the library).<\/li><li><strong>Invoicing in progress<\/strong>: the bill is currently being created or has already been sent. A payment is still outstanding.<\/li><li><strong>Closed<\/strong>: the fees have been paid. \/The fees have been cancelled by the library. \/The bill could not be delivered. \/After an unsuccessful reminder process, the bill was closed without receipt of payment, and the claim was returned to the library for further processing.<\/li><li><strong>In Dispute<\/strong>: the library is verifying the legitimacy of the fees.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1973\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1973\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How often will I receive a bill for fee-based swisscovery services? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1973\" class=\"elementor-element elementor-element-0f40ca4 e-flex e-con-boxed e-con e-child\" data-id=\"0f40ca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1973\" class=\"elementor-element elementor-element-966bbc5 e-flex e-con-boxed e-con e-child\" data-id=\"966bbc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2397e66 textlink elementor-widget elementor-widget-text-editor\" data-id=\"2397e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Billing is carried out monthly by SLSP for the fee-based swisscovery services used in the month before last (i.e. in May you will receive the monthly bill for March).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1974\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1974\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> There are fees in my account that have not yet been billed. Can these be invoiced early? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1974\" class=\"elementor-element elementor-element-3aa37b7 e-flex e-con-boxed e-con e-child\" data-id=\"3aa37b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1974\" class=\"elementor-element elementor-element-514ab99 e-flex e-con-boxed e-con e-child\" data-id=\"514ab99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbc0c4 textlink elementor-widget elementor-widget-text-editor\" data-id=\"4bbc0c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Fees are automatically transferred once a month from your account for billing if they are older than 30 days. Earlier invoicing is unfortunately not possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1975\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1975\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why are services from different libraries listed on the invoice? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1975\" class=\"elementor-element elementor-element-522c724 e-flex e-con-boxed e-con e-child\" data-id=\"522c724\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1975\" class=\"elementor-element elementor-element-ffcb905 e-flex e-con-boxed e-con e-child\" data-id=\"ffcb905\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d29736d textlink elementor-widget elementor-widget-text-editor\" data-id=\"d29736d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><span class=\"TextRun SCXW24460647 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24460647 BCX8\">SLSP produces a collective bill for all libraries affiliated with <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW24460647 BCX8\">swisscovery<\/span><span class=\"NormalTextRun SCXW24460647 BCX8\">. The invoice shows from which library the relevant service was obtained. It may be the case that services from certain libraries are not included as they are not part of <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW24460647 BCX8\">swisscovery<\/span><span class=\"NormalTextRun SCXW24460647 BCX8\"> and\/or the services are billed by the library directly.<\/span><\/span><span class=\"EOP SCXW24460647 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6e9a31 elementor-widget elementor-widget-n-accordion\" data-id=\"a6e9a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1750\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1750\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why am I receiving a bill in English? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1750\" class=\"elementor-element elementor-element-561c7b1 e-con-full e-flex e-con e-child\" data-id=\"561c7b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-847e18e textlink elementor-widget elementor-widget-text-editor\" data-id=\"847e18e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The bill will be issued in the language defined as the preferred language in your <a href=\"https:\/\/eduid.ch\/?lang=en\">SWITCH edu-ID<\/a> account. You can change the language in your SWITCH edu-ID account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1751\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1751\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I receive my bill by post? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1751\" class=\"elementor-element elementor-element-0eb4adb e-flex e-con-boxed e-con e-child\" data-id=\"0eb4adb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1751\" class=\"elementor-element elementor-element-6df1b7c e-flex e-con-boxed e-con e-child\" data-id=\"6df1b7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1751\" class=\"elementor-element elementor-element-6b520e1 e-flex e-con-boxed e-con e-child\" data-id=\"6b520e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1751\" class=\"elementor-element elementor-element-142abc2 e-flex e-con-boxed e-con e-child\" data-id=\"142abc2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-423bda7 textlink elementor-widget elementor-widget-text-editor\" data-id=\"423bda7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bills will only be sent by email with the sender <u>noreply@swisscovery.ch<\/u>. Delivery by post is not possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1752\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1752\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I store two or more email addresses for billing? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1752\" class=\"elementor-element elementor-element-06a376a e-flex e-con-boxed e-con e-child\" data-id=\"06a376a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1752\" class=\"elementor-element elementor-element-ac36a9d e-flex e-con-boxed e-con e-child\" data-id=\"ac36a9d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51af87f textlink elementor-widget elementor-widget-text-editor\" data-id=\"51af87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Invoices and payment reminders can only be sent to one email address. For technical reasons, it is unfortunately not possible to send bills to multiple email addresses or addresses in cc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1753\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1753\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why is my bill illegible? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1753\" class=\"elementor-element elementor-element-5018755 e-flex e-con-boxed e-con e-child\" data-id=\"5018755\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1753\" class=\"elementor-element elementor-element-15da4c2 e-flex e-con-boxed e-con e-child\" data-id=\"15da4c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8eac1 textlink elementor-widget elementor-widget-text-editor\" data-id=\"4f8eac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Invoices and payment reminders are sent in PDF format. You need Adobe Reader to read these documents. Please make sure you are using the latest version of Adobe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1754\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1754\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why have I received a bill\/payment reminder email without an attachment? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1754\" class=\"elementor-element elementor-element-45ad103 e-flex e-con-boxed e-con e-child\" data-id=\"45ad103\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1754\" class=\"elementor-element elementor-element-bb157b6 e-flex e-con-boxed e-con e-child\" data-id=\"bb157b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cdaafe textlink elementor-widget elementor-widget-text-editor\" data-id=\"0cdaafe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The attachment to our billing or payment reminder emails may not display correctly if the software on your device is not up to date (particularly on certain Apple devices).<\/p><p>If you opened our email with an Apple device, we recommend that you update your software to the latest version. Alternatively, you can try opening the email on a different device or in a different email program.<\/p><p>For a copy of the bill, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1755\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1755\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Emails from SLSP end up in my spam folder. What can I do to stop this? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1755\" class=\"elementor-element elementor-element-72807b8 e-flex e-con-boxed e-con e-child\" data-id=\"72807b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1755\" class=\"elementor-element elementor-element-09787ce e-flex e-con-boxed e-con e-child\" data-id=\"09787ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07e430f textlink elementor-widget elementor-widget-text-editor\" data-id=\"07e430f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To ensure that emails from SLSP do not end up in your spam folder, we recommend that you set the email address <u>noreply@swisscovery.ch<\/u> (used for bills and payment reminders) to trusted by your email provider. You can usually do this by adding the address to the list of safe senders (Whitelist) or contacts. This way, you can ensure that you will receive future bills or payment reminders in your regular inbox.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acaff8 elementor-widget elementor-widget-n-accordion\" data-id=\"5acaff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9520\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9520\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I pay my bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9520\" class=\"elementor-element elementor-element-1452d3a e-con-full e-flex e-con e-child\" data-id=\"1452d3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a72265d textlink elementor-widget elementor-widget-text-editor\" data-id=\"a72265d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use the QR code you received via email to pay your bill. The QR bill can be paid using your mobile banking app or e-banking. The QR code (on the last page of the bill) contains all the relevant information necessary for the payment process. Please note that a reference number must be provided when payment data is entered manually. Payments with no reference number cannot be assigned and will be reimbursed, with your bill remaining unpaid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9521\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9521\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can you settle a QR bill if you don\u2019t use mobile or online banking? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9521\" class=\"elementor-element elementor-element-e50a60a e-flex e-con-boxed e-con e-child\" data-id=\"e50a60a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9521\" class=\"elementor-element elementor-element-c2e95d0 e-flex e-con-boxed e-con e-child\" data-id=\"c2e95d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9521\" class=\"elementor-element elementor-element-416f68c e-flex e-con-boxed e-con e-child\" data-id=\"416f68c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9521\" class=\"elementor-element elementor-element-06d7a10 e-flex e-con-boxed e-con e-child\" data-id=\"06d7a10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf5a4b1 textlink elementor-widget elementor-widget-text-editor\" data-id=\"cf5a4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The QR code for mobile and online banking is an extra feature on the bill, which still works just like a normal paying-in slip. It contains all the information you need, such as the payee, account number, reference number, currency, amount, etc., so you can also pay the bill using your existing payment methods. If you don\u2019t have mobile or online banking, you can pay the bill over the counter at a Swiss Post branch or with a payment order in an envelope at your bank.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9522\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9522\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I pay my fees by credit card, TWINT or eBill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9522\" class=\"elementor-element elementor-element-ce38880 e-flex e-con-boxed e-con e-child\" data-id=\"ce38880\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9522\" class=\"elementor-element elementor-element-32f1926 e-flex e-con-boxed e-con e-child\" data-id=\"32f1926\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ffe814 textlink elementor-widget elementor-widget-text-editor\" data-id=\"5ffe814\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Currently, fees can only be paid by invoice. Other payment options are being considered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9523\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9523\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I continue to pay fees directly at the library? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9523\" class=\"elementor-element elementor-element-dbdc6d6 e-flex e-con-boxed e-con e-child\" data-id=\"dbdc6d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9523\" class=\"elementor-element elementor-element-14b34d2 e-flex e-con-boxed e-con e-child\" data-id=\"14b34d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd33a2 textlink elementor-widget elementor-widget-text-editor\" data-id=\"dbd33a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please enquire in advance whether this service is still available. Fees that have been billed via SLSP cannot be paid at the library and must be paid using the QR bill.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9524\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9524\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I pay my bill from abroad? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9524\" class=\"elementor-element elementor-element-3679c5a e-flex e-con-boxed e-con e-child\" data-id=\"3679c5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9524\" class=\"elementor-element elementor-element-c06b517 e-flex e-con-boxed e-con e-child\" data-id=\"c06b517\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdb25d textlink elementor-widget elementor-widget-text-editor\" data-id=\"1bdb25d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLSP recommends carrying out transfers in Swiss francs, as the net outstanding amount is due in this currency. All fees for foreign payments are borne by you. To ensure that SLSP, or rather the library, receives the full amount, and your bill is settled correctly, please enter the details from the bill correctly.<\/p><p>As an alternative to expensive foreign payments, bills can be paid for at a branch of the post office \u2018Die Post\u2019 in Switzerland, where QR bills can be paid easily.<\/p><p>If you have any problems with payment, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9525\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9525\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it possible to pay the outstanding fees in instalments? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9525\" class=\"elementor-element elementor-element-215599f e-flex e-con-boxed e-con e-child\" data-id=\"215599f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9525\" class=\"elementor-element elementor-element-673640b e-flex e-con-boxed e-con e-child\" data-id=\"673640b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03390a8 textlink elementor-widget elementor-widget-text-editor\" data-id=\"03390a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Payments in instalments may be agreed for high bill amounts. For enquiries about payment in instalments, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9526\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9526\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I cannot meet the specified payment deadline. Can it be extended? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9526\" class=\"elementor-element elementor-element-9a39c5f e-flex e-con-boxed e-con e-child\" data-id=\"9a39c5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9526\" class=\"elementor-element elementor-element-bf5fc24 e-flex e-con-boxed e-con e-child\" data-id=\"bf5fc24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d401a3 textlink elementor-widget elementor-widget-text-editor\" data-id=\"3d401a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To extend the payment deadline, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9527\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9527\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I paid too much or paid twice. Who should I contact? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9527\" class=\"elementor-element elementor-element-529d4ba e-flex e-con-boxed e-con e-child\" data-id=\"529d4ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9527\" class=\"elementor-element elementor-element-6b4cc80 e-flex e-con-boxed e-con e-child\" data-id=\"6b4cc80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c98ec6 textlink elementor-widget elementor-widget-text-editor\" data-id=\"0c98ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the event of overpayments or double payments to SLSP, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9528\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9528\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What happens if I don\u2019t pay a bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9528\" class=\"elementor-element elementor-element-9ed0b5f e-flex e-con-boxed e-con e-child\" data-id=\"9ed0b5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9528\" class=\"elementor-element elementor-element-401df1a e-flex e-con-boxed e-con e-child\" data-id=\"401df1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f11e5e5 textlink elementor-widget elementor-widget-text-editor\" data-id=\"f11e5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If no payment is received by SLSP by the payment deadline, a reminder will be issued. If this reminder is ignored, a second and final payment reminder will be issued after 30 days. If the bill remains unpaid, the library where the fees were incurred reserves the right to temporarily block your access to swisscovery until payment has been made. If you are unable to pay the outstanding amount within the final deadline, please contact the library indicated. The library concerned will inform you how to make this subsequent payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49a51fc elementor-widget elementor-widget-n-accordion\" data-id=\"49a51fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7720\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7720\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What telephone number can I use to reach SLSP? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7720\" class=\"elementor-element elementor-element-803aa10 e-flex e-con-boxed e-con e-child\" data-id=\"803aa10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7720\" class=\"elementor-element elementor-element-6fa3a97 e-flex e-con-boxed e-con e-child\" data-id=\"6fa3a97\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e53ab41 textlink elementor-widget elementor-widget-text-editor\" data-id=\"e53ab41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">SLSP does not operate a switchboard. If you have any questions about fees or loans, please contact <a href=\"https:\/\/libraries.swisscovery.help\/?lang=en\">your library<\/a> directly. If you have any questions about payment, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7721\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7721\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Who can I contact if something\u2019s wrong with my bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7721\" class=\"elementor-element elementor-element-bb15be6 e-flex e-con-boxed e-con e-child\" data-id=\"bb15be6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7721\" class=\"elementor-element elementor-element-1ef0ec8 e-flex e-con-boxed e-con e-child\" data-id=\"1ef0ec8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd477d textlink elementor-widget elementor-widget-text-editor\" data-id=\"4cd477d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">If you have any questions regarding individual items on your bill, contact the library responsible for the item directly. Complaints are accepted by the library responsible within 30\u00a0days following dispatch of the bill.<\/p><p style=\"font-weight: 400;\">If you would like to change your billing address, please contact <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7722\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7722\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My contact details are incorrect. How can I correct them? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7722\" class=\"elementor-element elementor-element-55d4560 e-flex e-con-boxed e-con e-child\" data-id=\"55d4560\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7722\" class=\"elementor-element elementor-element-0dc8a62 e-flex e-con-boxed e-con e-child\" data-id=\"0dc8a62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcbf6d0 textlink elementor-widget elementor-widget-text-editor\" data-id=\"dcbf6d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Your personal data (e.g. postal address, email address for billing) must be corrected directly in your <a href=\"https:\/\/eduid.ch\/?lang=en\">SWITCH\u00a0edu-ID<\/a> account. The libraries cannot process your personal details. Bills are issued via email, and contain your preferred postal address, which you can enter on the registration platform. You can choose whether to use your work or private address as your preferred postal address (<a href=\"https:\/\/registration.slsp.ch\/library-card\/?lang=en\">swisscovery\u00a0&#8211;\u00a0Library\u00a0Card\u00a0Management\u00a0and\u00a0Settings<\/a>).<\/p><p style=\"font-weight: 400;\">You can also save a different billing address and a special email address for billing. Help can be found <a href=\"https:\/\/registration.slsp.ch\/help\/?lang=en\">here<\/a>.<\/p><p style=\"font-weight: 400;\">If your account is an institutional account<em>,<\/em> please notify us of any changes of address or different billing\/email addresses by emailing <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a> so that we can make the relevant modifications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7723\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7723\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I have accidentally deleted my bill\/I never received a bill. Where can I get a copy? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7723\" class=\"elementor-element elementor-element-7355df4 e-flex e-con-boxed e-con e-child\" data-id=\"7355df4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7723\" class=\"elementor-element elementor-element-f858faa e-flex e-con-boxed e-con e-child\" data-id=\"f858faa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8934080 textlink elementor-widget elementor-widget-text-editor\" data-id=\"8934080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Please send an email with your contact details to <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a> to receive a copy of the outstanding bill. Before you do so, please check that the billing email from <u>noreply@swisscovery.ch<\/u>\u00a0is not in your spam folder.<\/p><p style=\"font-weight: 400;\">Please note that bills are issued six to eight weeks after the fees are incurred, i.e. fees from March will be charged in May.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7724\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7724\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> In which case will I not receive a copy of the bill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7724\" class=\"elementor-element elementor-element-a770f3a e-flex e-con-boxed e-con e-child\" data-id=\"a770f3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7724\" class=\"elementor-element elementor-element-db178be e-flex e-con-boxed e-con e-child\" data-id=\"db178be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f11eb91 textlink elementor-widget elementor-widget-text-editor\" data-id=\"f11eb91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">A copy of the bill can only be sent for outstanding and paid bills. Bills that have not been paid following the payment deadline will be closed in SLSP\u2019s financial management system and the claim will be returned to the library for further processing. In this case, the library is responsible for further billing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7725\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7725\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why am I receiving another bill\/payment reminder for fees I have al-ready paid? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7725\" class=\"elementor-element elementor-element-47ef1ad e-flex e-con-boxed e-con e-child\" data-id=\"47ef1ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7725\" class=\"elementor-element elementor-element-6d70b3b e-flex e-con-boxed e-con e-child\" data-id=\"6d70b3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0269925 textlink elementor-widget elementor-widget-text-editor\" data-id=\"0269925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">It may happen that not all fees relating to the same medium will be charged to the same bill. Fees are charged according to the date of their occurrence and will be billed six to eight weeks after they arise. For example, fees for the 1st and 2nd chargeable recall for a medium (CHF\u00a05.00 each) may be charged in April, but fees for the 3rd chargeable recall for the same medium (CHF\u00a010.00) may not be charged until May. This may give the impression that you are receiving a bill for fees that you have already paid. Please therefore note the reminder level in the fee description.<\/p><p style=\"font-weight: 400;\">If you have already paid the fees in the library, or if you have any questions or concerns about the fees, please contact the library listed on the bill\/payment reminder for the corresponding item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64848f4f e-flex e-con-boxed e-con e-parent\" data-id=\"64848f4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eca33ce elementor-widget__width-inherit elementor-widget elementor-widget-menu-anchor\" data-id=\"1eca33ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"direkterkontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4175c873 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4175c873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Was your question not answered?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a960b6c elementor-widget__width-inherit textlink elementor-widget elementor-widget-text-editor\" data-id=\"a960b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your question has not been answered in the Q&amp;As above, please contact us using the contact form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7993314b e-con-full e-flex e-con e-child\" data-id=\"7993314b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d99d03 elementor-widget elementor-widget-button\" data-id=\"64d99d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/slsp.ch\/en\/contact-form\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 42 42\" style=\"enable-background:new 0 0 42 42;\" xml:space=\"preserve\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path class=\"st1\" d=\"M10.5,21h19.6 M32.4,21L21.9,10.5 M32.4,21L21.9,31.5\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2462a78 e-flex e-con-boxed e-con e-parent\" data-id=\"2462a78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3770033a elementor-widget elementor-widget-menu-anchor\" data-id=\"3770033a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"auftrag\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c8d8b20 elementor-widget elementor-widget-heading\" data-id=\"3c8d8b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Titel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-745231f7 textlink elementor-widget elementor-widget-text-editor\" data-id=\"745231f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Text<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a9180ea elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3a9180ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zwischentitel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f62c85 textlink elementor-widget elementor-widget-text-editor\" data-id=\"1f62c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Text<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d48ad6a e-flex e-con-boxed e-con e-parent\" data-id=\"2d48ad6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1387ec4d elementor-widget elementor-widget-menu-anchor\" data-id=\"1387ec4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"csal\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27a24c0e e-flex e-con-boxed e-con e-child\" data-id=\"27a24c0e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e13e6bb elementor-widget elementor-widget-heading\" data-id=\"7e13e6bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Titel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf1afef textlinkwhite elementor-widget elementor-widget-text-editor\" data-id=\"6cf1afef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Text<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b4e66f elementor-widget elementor-widget-heading\" data-id=\"27b4e66f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zwischentitel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42f975ca textlinkwhite elementor-widget elementor-widget-text-editor\" data-id=\"42f975ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Text<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3abd5c47 elementor-widget elementor-widget-button\" data-id=\"3abd5c47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CSAL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ on swisscovery invoices Do you have a question about an invoice, are you wondering why you are receiving an invoice from SLSP AG or are you wondering who you can contact? We have compiled various questions and answers about swisscovery invoices below.\u00a0 Questions about invoices Direct contact with SLSP Questions about invoices Various questions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3056","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/pages\/3056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/comments?post=3056"}],"version-history":[{"count":129,"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions"}],"predecessor-version":[{"id":8334,"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions\/8334"}],"wp:attachment":[{"href":"https:\/\/slsp.ch\/en\/wp-json\/wp\/v2\/media?parent=3056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}