{"id":3063,"date":"2023-11-27T08:36:54","date_gmt":"2023-11-27T07:36:54","guid":{"rendered":"https:\/\/slsp.ch\/domande-sulla-fatturazione-di-swisscovery\/"},"modified":"2025-08-28T06:35:52","modified_gmt":"2025-08-28T04:35:52","slug":"domande-sulla-fatturazione-di-swisscovery","status":"publish","type":"page","link":"https:\/\/slsp.ch\/it\/domande-sulla-fatturazione-di-swisscovery\/","title":{"rendered":"Domande sulla fatturazione di swisscovery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3063\" class=\"elementor elementor-3063 elementor-246\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766b61e1 e-flex e-con-boxed e-con e-parent\" data-id=\"766b61e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b695133 elementor-widget elementor-widget-heading\" data-id=\"4b695133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ sulle fatture swisscovery<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5865bdd textlink elementor-widget elementor-widget-text-editor\" data-id=\"5865bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ha una domanda su una fattura, si sta chiedendo perch\u00e9 sta ricevendo una fattura da SLSP AG o si sta chiedendo chi pu\u00f2 contattare?<\/p>\n<p>Di seguito abbiamo raccolto diverse domande e risposte sulle fatture di swisscovery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e9081a1 e-flex e-con-boxed e-con e-child\" data-id=\"1e9081a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db7edb button elementor-widget elementor-widget-button\" data-id=\"2db7edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#fragen\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" aria-label=\"Link on a section of this page\" role=\"img\"><g id=\"Icon-arrow-down\"><style type=\"text\/css\">\t.anchor{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path id=\"Vector\" class=\"anchor\" d=\"M12.25 6V18.5M12.25 18.5L6.25 12.5M12.25 18.5L18.25 12.5\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Domande sulle fatture<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e58ce8a button elementor-widget elementor-widget-button\" data-id=\"3e58ce8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#direkterkontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" aria-label=\"Link on a section of this page\" role=\"img\"><g id=\"Icon-arrow-down\"><style type=\"text\/css\">\t.anchor{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path id=\"Vector\" class=\"anchor\" d=\"M12.25 6V18.5M12.25 18.5L6.25 12.5M12.25 18.5L18.25 12.5\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contatto diretto con l'SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-270158f9 e-flex e-con-boxed e-con e-parent\" data-id=\"270158f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a0359 elementor-widget elementor-widget-menu-anchor\" data-id=\"e8a0359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa1a178 elementor-widget elementor-widget-heading\" data-id=\"4fa1a178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Domande sulle fatture<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290c27b textlink elementor-widget elementor-widget-text-editor\" data-id=\"290c27b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Di seguito sono elencate varie domande e risposte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-caad763 e-flex e-con-boxed e-con e-parent\" data-id=\"caad763\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2be866d elementor-widget elementor-widget-menu-anchor\" data-id=\"2be866d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec738c elementor-widget elementor-widget-heading\" data-id=\"7ec738c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informazioni generali<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-badecf6 textlink elementor-widget elementor-widget-text-editor\" data-id=\"badecf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qui trovate domande e risposte relative a questioni fondamentali.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40d5102 e-con-full e-flex e-con e-child\" data-id=\"40d5102\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-846bb12 elementor-widget elementor-widget-n-accordion\" data-id=\"846bb12\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1380\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1380\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perch\u00e9 ricevo le fatture da SLSP? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1380\" class=\"elementor-element elementor-element-2c1df4d e-con-full e-flex e-con e-child\" data-id=\"2c1df4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eaa19d textlink elementor-widget elementor-widget-text-editor\" data-id=\"5eaa19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nei mesi scorsi avete usufruito di servizi a pagamento su <a href=\"https:\/\/swisscovery.slsp.ch\/discovery\/search?vid=41SLSP_NETWORK:VU1_UNION&amp;lang=it\">www.swisscovery.slsp.ch<\/a> e ricevuto eventuali notifiche di ritardo, e\/o sono insorte spese di promemoria o sollecito, che vi vengono ora fatturati da SLSP. La Swiss Library Service Platform (SLSP) \u00e8 un fornitore di servizi per le biblioteche e gestisce con loro la piattaforma bibliotecaria nazionale swisscovery, che raccoglie e rende facilmente accessibili e reperibili informazioni scientifiche provenienti attualmente da 500 biblioteche svizzere. In nome e per conto delle biblioteche, SLSP fattura alle\/agli utenti di swisscovery servizi a pagamento offerti dalle biblioteche.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1381\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1381\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quali servizi di swisscovery sono a pagamento? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1381\" class=\"elementor-element elementor-element-54725a5 e-flex e-con-boxed e-con e-child\" data-id=\"54725a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1381\" class=\"elementor-element elementor-element-f12437d e-flex e-con-boxed e-con e-child\" data-id=\"f12437d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe64b15 textlink elementor-widget elementor-widget-text-editor\" data-id=\"fe64b15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consultate a riguardo le norme tariffarie alla pagina <a href=\"https:\/\/slsp.ch\/it\/tariffario-per-swisscovery\/\">SLSP | Tariffario per swisscovery<\/a>. Tenete presente che le biblioteche associate a swisscovery definiscono su base individuale quali servizi erogati sulla piattaforma fatturare alle clienti e ai clienti delle biblioteche e a quali condizioni.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1382\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1382\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Nel mio account swisscovery posso consultare un riepilogo dei servizi a pagamento saldati e inevasi? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1382\" class=\"elementor-element elementor-element-fa4620f e-flex e-con-boxed e-con e-child\" data-id=\"fa4620f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1382\" class=\"elementor-element elementor-element-ae57adc e-flex e-con-boxed e-con e-child\" data-id=\"ae57adc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebc2d7 textlink elementor-widget elementor-widget-text-editor\" data-id=\"2ebc2d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Su swisscovery potete consultare le commissioni collegate al vostro account alla voce: <strong>Conto u<\/strong><strong>tente &gt; Multe e Tariffe.<\/strong> Sul lato sinistro della schermata \u00e8 possibile passare da una biblioteca all\u2019altra. Utilizzate il filtro per visualizzare le commissioni con stati diversi.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-8203 size-full\" src=\"https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_IT.png\" alt=\"\" width=\"2245\" height=\"808\" srcset=\"https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_IT.png 2245w, https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_IT-768x276.png 768w, https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_IT-1536x553.png 1536w, https:\/\/slsp.ch\/wp-content\/uploads\/2025\/07\/Anzeige_Gebuehren_swisscovery_IT-2048x737.png 2048w\" sizes=\"(max-width: 2245px) 100vw, 2245px\" \/><\/p><ul><li><strong>Attivo<\/strong>: le commissioni non sono ancora state saldate e possono essere ancora pagate direttamente in biblioteca (purch\u00e9 la biblioteca offra tale servizio).<\/li><li><strong>In <\/strong><strong>fatturazione<\/strong>: la fattura \u00e8 in fase di emissione o \u00e8 gi\u00e0 stata inviata. Il pagamento \u00e8 ancora in sospeso.<\/li><li><strong>Chiuso<\/strong>: le commissioni sono state pagate. \/ Le commissioni sono state stornate dalla biblioteca. \/ Non \u00e8 stato possibile recapitare la fattura. \/ Dopo un processo di sollecito inconcludente, la fattura \u00e8 stata chiusa senza ricezione del pagamento e il credito \u00e8 ritornato alla biblioteca per l\u2019ulteriore elaborazione.<\/li><li><strong>In Contestazione<\/strong>: la biblioteca sta verificando la legittimit\u00e0 delle commissioni.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1383\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1383\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Con quale frequenza ricever\u00f2 le fatture per i servizi a pagamento di swisscovery? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1383\" class=\"elementor-element elementor-element-e314a72 e-flex e-con-boxed e-con e-child\" data-id=\"e314a72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1383\" class=\"elementor-element elementor-element-dd6d01f e-flex e-con-boxed e-con e-child\" data-id=\"dd6d01f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1383\" class=\"elementor-element elementor-element-00535a7 e-flex e-con-boxed e-con e-child\" data-id=\"00535a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1383\" class=\"elementor-element elementor-element-23bcde6 e-flex e-con-boxed e-con e-child\" data-id=\"23bcde6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8ce93 textlink elementor-widget elementor-widget-text-editor\" data-id=\"2c8ce93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le fatture vengono emesse da SLSP con cadenza mensile e si riferiscono di volta in volta ai servizi a pagamento di cui avete usufruito su swisscovery nel penultimo mese precedente (quindi, ad esempio, a maggio ricevete la fatturazione mensile di marzo).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1384\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1384\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Sul mio account ci sono commissioni che non sono ancora state fat-turate. \u00c8 possibile fatturarle anticipatamente? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1384\" class=\"elementor-element elementor-element-f69a95e e-flex e-con-boxed e-con e-child\" data-id=\"f69a95e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1384\" class=\"elementor-element elementor-element-f580c43 e-flex e-con-boxed e-con e-child\" data-id=\"f580c43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f294399 textlink elementor-widget elementor-widget-text-editor\" data-id=\"f294399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le commissioni vengono automaticamente trasmesse una volta al mese dal vostro account per la fatturazione, purch\u00e9 risalgano a pi\u00f9 di 30 giorni prima. Una fatturazione anticipata non \u00e8 purtroppo possibile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1385\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1385\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Per quale motivo in fattura vengono riportati servizi di diverse biblio-teche? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1385\" class=\"elementor-element elementor-element-09ee2af e-flex e-con-boxed e-con e-child\" data-id=\"09ee2af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1385\" class=\"elementor-element elementor-element-427af53 e-flex e-con-boxed e-con e-child\" data-id=\"427af53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c76c4ec textlink elementor-widget elementor-widget-text-editor\" data-id=\"c76c4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLSP emette una fattura cumulativa comprensiva di tutti i servizi a pagamento delle biblioteche associate a swisscovery. Sulla fattura viene indicato presso quale biblioteca si \u00e8 usufruito dei rispettivi servizi. Tuttavia, singoli servizi delle biblioteche potrebbero non essere riportati in fattura, poich\u00e9 non fanno parte di swisscovery e\/o vengono fatturati direttamente dalle biblioteche.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0205c2 e-flex e-con-boxed e-con e-parent\" data-id=\"f0205c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-342e422 elementor-widget elementor-widget-menu-anchor\" data-id=\"342e422\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b069040 elementor-widget elementor-widget-heading\" data-id=\"b069040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Invio delle fatture<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef93eaf textlink elementor-widget elementor-widget-text-editor\" data-id=\"ef93eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qui trovate domande e risposte relative all&#8217;invio delle fatture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-843efd6 e-con-full e-flex e-con e-child\" data-id=\"843efd6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f7d30c elementor-widget elementor-widget-n-accordion\" data-id=\"0f7d30c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1620\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1620\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perch\u00e9 ricevo una fattura in inglese? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1620\" class=\"elementor-element elementor-element-471a68e e-flex e-con-boxed e-con e-child\" data-id=\"471a68e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1620\" class=\"elementor-element elementor-element-b544482 e-flex e-con-boxed e-con e-child\" data-id=\"b544482\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d300371 textlink elementor-widget elementor-widget-text-editor\" data-id=\"d300371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La fattura viene emessa nella lingua impostata come preferita nell\u2019account <a href=\"https:\/\/eduid.ch\/?lang=it\">SWITCH edu-ID<\/a>. Potete modificare la lingua in qualsiasi momento nel vostro account SWITCH edu-ID.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1621\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1621\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso ricevere la fattura per posta? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1621\" class=\"elementor-element elementor-element-1519706 e-flex e-con-boxed e-con e-child\" data-id=\"1519706\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1621\" class=\"elementor-element elementor-element-c1b88a8 e-flex e-con-boxed e-con e-child\" data-id=\"c1b88a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f0d03 textlink elementor-widget elementor-widget-text-editor\" data-id=\"e2f0d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le fatture vengono inviate esclusivamente via e-mail con mittente <u>noreply@swisscovery.ch<\/u>. La consegna per posta non \u00e8 possibile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1622\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1622\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso registrare due o pi\u00f9 indirizzi e-mail per l\u2019invio delle fatture? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1622\" class=\"elementor-element elementor-element-dfb03d3 e-flex e-con-boxed e-con e-child\" data-id=\"dfb03d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1622\" class=\"elementor-element elementor-element-fc1f013 e-flex e-con-boxed e-con e-child\" data-id=\"fc1f013\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e8500f textlink elementor-widget elementor-widget-text-editor\" data-id=\"9e8500f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le fatture e i solleciti di pagamento possono essere inviati solo a un indirizzo e-mail. Per motivi tecnici di sistema, purtroppo non \u00e8 possibile inviare messaggi a pi\u00f9 indirizzi e-mail o indirizzi in Cc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1623\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1623\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perch\u00e9 la mia fattura \u00e8 illeggibile? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1623\" class=\"elementor-element elementor-element-1bce6d6 e-flex e-con-boxed e-con e-child\" data-id=\"1bce6d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1623\" class=\"elementor-element elementor-element-5f84581 e-flex e-con-boxed e-con e-child\" data-id=\"5f84581\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-115a68a textlink elementor-widget elementor-widget-text-editor\" data-id=\"115a68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fatture e solleciti di pagamento vengono inviati in formato PDF. Per poter leggere questi documenti \u00e8 necessario il programma Adobe Reader. Assicuratevi di utilizzare l\u2019ultima versione di Adobe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1624\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1624\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perch\u00e9 ho ricevuto un\u2019e-mail relativa a una fattura\/con un sollecito di pagamento senza allegato? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1624\" class=\"elementor-element elementor-element-3860cca e-flex e-con-boxed e-con e-child\" data-id=\"3860cca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1624\" class=\"elementor-element elementor-element-daab2e5 e-flex e-con-boxed e-con e-child\" data-id=\"daab2e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb4bc7 textlink elementor-widget elementor-widget-text-editor\" data-id=\"ebb4bc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A volte l\u2019allegato alle e-mail relative alla fatturazione o a solleciti di pagamento (in particolare su alcuni dispositivi Apple) non viene visualizzato correttamente se il software del dispositivo non \u00e8 aggiornato.<\/p><p>Se avete aperto la nostra e-mail con un dispositivo Apple, vi consigliamo di aggiornare il software alla versione pi\u00f9 recente. In alternativa potete provare ad aprire l\u2019e-mail su un altro dispositivo o con un altro programma di posta elettronica.<\/p><p>Per una copia della fattura potete rivolgervi a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1625\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1625\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Le e-mail di SLSP finiscono nella cartella dello spam. Cosa posso fare per evitarlo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1625\" class=\"elementor-element elementor-element-63b2fe8 e-flex e-con-boxed e-con e-child\" data-id=\"63b2fe8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1625\" class=\"elementor-element elementor-element-2acdf07 e-flex e-con-boxed e-con e-child\" data-id=\"2acdf07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2e005 textlink elementor-widget elementor-widget-text-editor\" data-id=\"5e2e005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per assicurarvi che le e-mail di SLSP non finiscano nella cartella dello spam, consigliamo di impostare l\u2019indirizzo e-mail <u>noreply@swisscovery.ch<\/u>\u00a0(utilizzato per fatture e solleciti di pagamento) come affidabile nel vostro provider di posta elettronica. Per farlo, di solito \u00e8 sufficiente aggiungere l\u2019indirizzo alla lista dei mittenti sicuri (Whitelist) o ai contatti. In questo modo avrete la certezza di ricevere le fatture future o eventuali solleciti di pagamento nella vostra casella di posta in arrivo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f873c9 e-flex e-con-boxed e-con e-parent\" data-id=\"0f873c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b29a3a elementor-widget elementor-widget-menu-anchor\" data-id=\"5b29a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa18bd elementor-widget elementor-widget-heading\" data-id=\"dfa18bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pagamento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9625cca textlink elementor-widget elementor-widget-text-editor\" data-id=\"9625cca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qui trovate domande e risposte relative al pagamento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc414b8 e-con-full e-flex e-con e-child\" data-id=\"cc414b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e0bca2 elementor-widget elementor-widget-n-accordion\" data-id=\"9e0bca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1650\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1650\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Come posso pagare le fatture? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-ae5d77c e-flex e-con-boxed e-con e-child\" data-id=\"ae5d77c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-41f1a0f e-flex e-con-boxed e-con e-child\" data-id=\"41f1a0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afd744b textlink elementor-widget elementor-widget-text-editor\" data-id=\"afd744b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per il saldo delle commissioni, siete invitati a utilizzare la QR-fattura ricevuta tramite e-mail. Potete saldare la QR-fattura con la vostra app di mobile banking o mediante e-banking. Il codice QR (sull\u2019ultima pagina della fattura) racchiude tutte le informazioni pertinenti, necessarie per eseguire il pagamento. Tenete presente che, in caso di inserimento manuale dei dati di pagamento, \u00e8 indispensabile specificare il numero di riferimento. Senza indicazione di tale numero, infatti, non sar\u00e0 possibile allocare i pagamenti, che verranno quindi rimborsati lasciando inevasa la vostra fattura.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1651\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1651\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Come si paga una QR-fattura qualora non si utilizzi n\u00e9 una soluzione di mobile banking n\u00e9 di e-banking? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-0914732 e-flex e-con-boxed e-con e-child\" data-id=\"0914732\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-b4f2210 e-flex e-con-boxed e-con e-child\" data-id=\"b4f2210\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5776fd0 textlink elementor-widget elementor-widget-text-editor\" data-id=\"5776fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il codice QR per il mobile banking e l\u2019e-banking \u00e8 una funzione aggiuntiva presente all\u2019interno della fattura, la quale funziona tuttavia come un tradizionale bollettino di versamento contenente tutte le informazioni necessarie in tal senso, ovvero il destinatario del pagamento, il conto, il numero di riferimento, la valuta, l\u2019importo ecc. \u00c8 pertanto possibile effettuare il pagamento della fattura anche utilizzando i tradizionali metodi di pagamento. Chi non utilizza le funzioni di mobile banking e di e-banking pu\u00f2 quindi pagare la fattura presso lo sportello di una filiale della Posta Svizzera o in banca utilizzando l\u2019ordine di pagamento presente nella busta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1652\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1652\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso pagare le commissioni tramite carta di credito, TWINT, eBill? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-18baa0d e-flex e-con-boxed e-con e-child\" data-id=\"18baa0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-3fab240 e-flex e-con-boxed e-con e-child\" data-id=\"3fab240\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14c17d4 textlink elementor-widget elementor-widget-text-editor\" data-id=\"14c17d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Al momento \u00e8 possibile pagare le commissioni solo contro fattura. Si stanno valutando altre modalit\u00e0 di pagamento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1653\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1653\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Posso continuare a pagare le commissioni direttamente in bibliote-ca? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-dd10c21 e-flex e-con-boxed e-con e-child\" data-id=\"dd10c21\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-5c1b5aa e-flex e-con-boxed e-con e-child\" data-id=\"5c1b5aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9c8ae textlink elementor-widget elementor-widget-text-editor\" data-id=\"eb9c8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi invitiamo a informarvi preventivamente se tale servizio continuer\u00e0 a essere offerto. Le commissioni che invece sono gi\u00e0 state inserite nella fattura di SLSP non potranno pi\u00f9 essere corrisposte in loco e dovranno essere pagate mediante la QR-fattura.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1654\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1654\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Come faccio a pagare le fatture dall\u2019estero? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1654\" class=\"elementor-element elementor-element-38d582f e-flex e-con-boxed e-con e-child\" data-id=\"38d582f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1654\" class=\"elementor-element elementor-element-de1d474 e-flex e-con-boxed e-con e-child\" data-id=\"de1d474\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8736a8a textlink elementor-widget elementor-widget-text-editor\" data-id=\"8736a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLSP raccomanda di effettuare bonifici in CHF. L\u2019importo dovuto \u00e8 indicato al netto in CHF. Eventuali costi per pagamenti dall\u2019estero sono totalmente a vostro carico. Affinch\u00e9 SLSP o la biblioteca riceva l\u2019intero importo e possa quindi attribuirle correttamente il pagamento, \u00e8 necessario riportare correttamente i dati indicati sulla fattura.<\/p><p>In alternativa a dispendiosi pagamenti dall\u2019estero, \u00e8 possibile pagare le fatture presso un ufficio dell\u2019azienda statale di servizio postale \u00abLa Posta\u00bb in Svizzera, dove \u00e8 possibile saldare le fatture QR senza alcuna difficolt\u00e0.<\/p><p>In caso di problemi con il pagamento, rivolgetevi a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1655\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1655\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c8 possibile effettuare un pagamento rateale delle commissioni dovu-te? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1655\" class=\"elementor-element elementor-element-14a332b e-flex e-con-boxed e-con e-child\" data-id=\"14a332b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1655\" class=\"elementor-element elementor-element-54ba50e e-flex e-con-boxed e-con e-child\" data-id=\"54ba50e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc8d86 textlink elementor-widget elementor-widget-text-editor\" data-id=\"8bc8d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In caso di importi delle fatture elevati \u00e8 possibile concordare pagamenti rateali. Per richieste di pagamento rateale vi invitiamo a rivolgervi a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1656\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1656\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Non riesco a rispettare il termine di pagamento prestabilito. \u00c8 possi-bile prolungarlo? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1656\" class=\"elementor-element elementor-element-ee576f9 e-flex e-con-boxed e-con e-child\" data-id=\"ee576f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1656\" class=\"elementor-element elementor-element-1a84684 e-flex e-con-boxed e-con e-child\" data-id=\"1a84684\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1504b03 textlink elementor-widget elementor-widget-text-editor\" data-id=\"1504b03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per prorogare il termine di pagamento, rivolgetevi a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1657\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1657\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ho pagato troppo o effettuato un doppio pagamento. A chi devo ri-volgermi? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1657\" class=\"elementor-element elementor-element-83fb73e e-flex e-con-boxed e-con e-child\" data-id=\"83fb73e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1657\" class=\"elementor-element elementor-element-0e30ca8 e-flex e-con-boxed e-con e-child\" data-id=\"0e30ca8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4a5913 textlink elementor-widget elementor-widget-text-editor\" data-id=\"b4a5913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In caso di pagamenti doppi o in eccesso a SLSP, rivolgetevi a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1658\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1658\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cosa succede se non pago una fattura? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1658\" class=\"elementor-element elementor-element-ce44089 e-flex e-con-boxed e-con e-child\" data-id=\"ce44089\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1658\" class=\"elementor-element elementor-element-5415adc e-flex e-con-boxed e-con e-child\" data-id=\"5415adc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470bfb8 textlink elementor-widget elementor-widget-text-editor\" data-id=\"470bfb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se entro la scadenza del termine di pagamento SLSP non ricever\u00e0 il vostro pagamento, vi verr\u00e0 inviato un sollecito. Se ignorate tale sollecito di pagamento, dopo 30\u00a0giorni riceverete un secondo e ultimo sollecito di pagamento. Se anche in questo caso non verr\u00e0 ricevuto alcun pagamento, la biblioteca presso cui si sono generate le commissioni si riserva il diritto di bloccare in via transitoria il vostro accesso a swisscovery sino ad avvenuto pagamento. Se non vi \u00e8 possibile saldare l\u2019importo inevaso entro l\u2019ultima scadenza, vi invitiamo a rivolgervi direttamente alla biblioteca indicata. La biblioteca interessata vi indicher\u00e0 come effettuare tale pagamento arretrato.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-857fc37 e-flex e-con-boxed e-con e-parent\" data-id=\"857fc37\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9f2e84 elementor-widget elementor-widget-menu-anchor\" data-id=\"f9f2e84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96e4573 elementor-widget elementor-widget-heading\" data-id=\"96e4573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Supporto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e75320 textlink elementor-widget elementor-widget-text-editor\" data-id=\"2e75320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qui trovate domande e risposte relative al nostro servizio di assistenza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb3da60 e-con-full e-flex e-con e-child\" data-id=\"fb3da60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa8e9d elementor-widget elementor-widget-n-accordion\" data-id=\"7fa8e9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1330\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1330\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A quale numero di telefono posso contattare SLSP? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1330\" class=\"elementor-element elementor-element-50fc90b e-flex e-con-boxed e-con e-child\" data-id=\"50fc90b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1330\" class=\"elementor-element elementor-element-bf1209f e-flex e-con-boxed e-con e-child\" data-id=\"bf1209f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1248d4d textlink elementor-widget elementor-widget-text-editor\" data-id=\"1248d4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLSP non gestisce un centralino telefonico. Se avete domande su commissioni o prestiti, contattate direttamente la <a href=\"https:\/\/libraries.swisscovery.help\/?lang=it\">vostra biblioteca<\/a>. Per domande relative al pagamento, contattate <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1331\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1331\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A chi posso rivolgermi se noto errori nella fattura? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1331\" class=\"elementor-element elementor-element-168094d e-flex e-con-boxed e-con e-child\" data-id=\"168094d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1331\" class=\"elementor-element elementor-element-3dd12e3 e-flex e-con-boxed e-con e-child\" data-id=\"3dd12e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b797e textlink elementor-widget elementor-widget-text-editor\" data-id=\"a2b797e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per eventuali domande sulle singole voci della fattura, rivolgetevi direttamente alla biblioteca riportata in fattura per la voce in questione. Le eventuali contestazioni vengono accettate dalla biblioteca responsabile fino a 30\u00a0giorni dall\u2019invio della fattura.<\/p><p>Per modificare l\u2019indirizzo di fatturazione, rivolgetevi a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1332\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1332\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I miei dati di contatto sono errati. Come posso rettificarli? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1332\" class=\"elementor-element elementor-element-0989770 e-flex e-con-boxed e-con e-child\" data-id=\"0989770\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1332\" class=\"elementor-element elementor-element-759db2f e-flex e-con-boxed e-con e-child\" data-id=\"759db2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9bc2d4 textlink elementor-widget elementor-widget-text-editor\" data-id=\"e9bc2d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dovrete correggere i vostri dati personali (ad es. indirizzo postale, e-mail per l\u2019invio delle fatture) direttamente all\u2019interno del vostro account <a href=\"https:\/\/eduid.ch\/?lang=it\">SWITCH edu-ID<\/a>. Le biblioteche non possono modificare i vostri dati personali. La fattura vi viene trasmessa tramite e-mail. Al suo interno viene riportato il vostro indirizzo postale preferito, che potete impostare sulla piattaforma di registrazione. Potete scegliere se indicare come indirizzo preferito il luogo di lavoro o il vostro indirizzo privato (<a href=\"https:\/\/registration.slsp.ch\/library-card\/?lang=it\">swisscovery &#8211; Gestione delle tessere della biblioteca e Impostazioni<\/a>).<\/p><p>Inoltre, potete memorizzare un indirizzo di fatturazione diverso e un indirizzo e-mail specifico per l\u2019invio delle fatture. <a href=\"https:\/\/registration.slsp.ch\/help\/?lang=it\">Qui<\/a> trovate una guida in merito.<\/p><p>Se avete un account istituzionale<em>,<\/em> vi invitiamo a comunicarci eventuali cambiamenti di indirizzo o indirizzi di fatturazione\/e-mail divergenti inviando un\u2019e-mail a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>, in modo da consentirci di apportare tali modifiche.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1333\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1333\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ho cancellato per errore la mia fattura\/Una fattura non mi \u00e8 mai ar-rivata. Dove posso trovare una copia? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1333\" class=\"elementor-element elementor-element-f4def15 e-flex e-con-boxed e-con e-child\" data-id=\"f4def15\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1333\" class=\"elementor-element elementor-element-63c1fde e-flex e-con-boxed e-con e-child\" data-id=\"63c1fde\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4474d textlink elementor-widget elementor-widget-text-editor\" data-id=\"7e4474d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per ricevere una copia della fattura in sospeso, si prega di inviare un\u2019e-mail indicando i vostri dati di contatto a <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a>. Vi preghiamo tuttavia di verificare preventivamente che l\u2019e-mail<\/p><p>contenente la fattura e inviata dal mittente <u>noreply@swisscovery.ch<\/u>\u00a0non sia finita all\u2019interno della vostra casella di spam.<\/p><p>Tenete presente che le fatture vengono emesse da sei a otto settimane dopo l\u2019insorgere delle commissioni; quindi, ad esempio, le commissioni di marzo saranno fatturate nel mese di maggio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1334\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1334\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> In quale caso non ricevo una copia della fattura? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1334\" class=\"elementor-element elementor-element-2a028aa e-flex e-con-boxed e-con e-child\" data-id=\"2a028aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1334\" class=\"elementor-element elementor-element-22ddf2c e-flex e-con-boxed e-con e-child\" data-id=\"22ddf2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5f68b textlink elementor-widget elementor-widget-text-editor\" data-id=\"3b5f68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una copia della fattura pu\u00f2 essere inviata solo per le fatture in sospeso e pagate. Le fatture che non sono state pagate dopo la scadenza del termine di pagamento vengono chiuse nel sistema di gestione finanziaria di SLSP e il credito ritorna alla biblioteca per l\u2019ulteriore elaborazione. In questo caso la biblioteca \u00e8 responsabile della successiva fatturazione.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1335\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1335\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perch\u00e9 ricevo un\u2019altra fattura\/un altro sollecito di pagamento per commissioni che ho gi\u00e0 pagato? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1335\" class=\"elementor-element elementor-element-71ee4ce e-flex e-con-boxed e-con e-child\" data-id=\"71ee4ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1335\" class=\"elementor-element elementor-element-73e682b e-flex e-con-boxed e-con e-child\" data-id=\"73e682b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54f804e textlink elementor-widget elementor-widget-text-editor\" data-id=\"54f804e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A volte le commissioni relative allo stesso documento non vengono addebitate tutte nella stessa fattura. La fatturazione delle commissioni avviene in base al momento in cui sono state generate. Le commissioni vengono fatturate da sei a otto settimane dopo la registrazione. Pu\u00f2 accadere, ad esempio, che i costi per il 1\u00b0 e il 2\u00b0 promemoria a pagamento di un documento (CHF 5.00 ciascuno) vengano addebitati ad aprile, mentre quelli per il 3\u00b0 promemoria a pagamento dello stesso documento (CHF 10.00) solo a maggio. In questo modo potreste avere l\u2019impressione che la fattura ricevuta faccia riferimento a commissioni gi\u00e0 pagate. Pertanto, tenete presente il livello di sollecito corrispondente indicato nella descrizione delle commissioni.<\/p><p>Se avete gi\u00e0 pagato le commissioni in biblioteca o se avete domande o contestazioni, rivolgetevi direttamente alla biblioteca indicata sulla fattura\/nel sollecito di pagamento alla voce corrispondente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64848f4f e-flex e-con-boxed e-con e-parent\" data-id=\"64848f4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eca33ce elementor-widget__width-inherit elementor-widget elementor-widget-menu-anchor\" data-id=\"1eca33ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"direkterkontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4175c873 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4175c873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La sua domanda non ha avuto risposta?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a960b6c elementor-widget__width-inherit textlink elementor-widget elementor-widget-text-editor\" data-id=\"a960b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se la sua domanda non ha trovato risposta nelle Domande e Risposte di cui sopra, saremmo lieti se ci contattasse utilizzando il modulo di contatto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7993314b e-con-full e-flex e-con e-child\" data-id=\"7993314b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d99d03 elementor-widget elementor-widget-button\" data-id=\"64d99d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/slsp.ch\/it\/modulo-di-contatti\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 42 42\" style=\"enable-background:new 0 0 42 42;\" xml:space=\"preserve\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path class=\"st1\" d=\"M10.5,21h19.6 M32.4,21L21.9,10.5 M32.4,21L21.9,31.5\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contatti SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ sulle fatture swisscovery Ha una domanda su una fattura, si sta chiedendo perch\u00e9 sta ricevendo una fattura da SLSP AG o si sta chiedendo chi pu\u00f2 contattare? Di seguito abbiamo raccolto diverse domande e risposte sulle fatture di swisscovery. Domande sulle fatture Contatto diretto con l&#8217;SLSP Domande sulle fatture Di seguito sono elencate varie [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3063","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/pages\/3063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/comments?post=3063"}],"version-history":[{"count":65,"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/pages\/3063\/revisions"}],"predecessor-version":[{"id":8333,"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/pages\/3063\/revisions\/8333"}],"wp:attachment":[{"href":"https:\/\/slsp.ch\/it\/wp-json\/wp\/v2\/media?parent=3063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}