Basic services SLSP

All services listed below are considered basic services.

All SLSP customer libraries are authorised to receive the basic services of SLSP by paying the annual flat rate. The current SLSP service portfolio applies in each case. In addition to the basic services, SLSP also offers optional services. These can be booked for a fee by existing SLSP customer libraries.

Serviceportfolio: swisscovery supports all tasks in library operations for electronic, digital and physical resources – in individual libraries as well as in a consortial environment.

1: First- and second-level support for service recipients

To support the operation of swisscovery and as a central point of contact for service recipients. In the case of self-coordinated IZs in which the lead library independently carries out local adjustments and extensions to the basic configuration (which is provided by SLSP) within the scope of the applicable configuration agreements, the lead library is required to triage first-level support. Triage enables the lead library to differentiate between the local support required in relation to its local adjustments and extensions and regular first-level support by SLSP, which is provided as a basic service within the basic configuration provided for the IZs. Further details can be found in SLSP’s current support concept.

2: Coordination of support for the system supplier

SLSP is the single point of contact between the system supplier and the service recipients. This support also includes requirements management.

3: Coordinated centralised procurement of consumables in SLSP

On behalf of the service recipients, SLSP negotiates framework agreements with suppliers for products used jointly in swisscovery(currently user IDs, barcodes).

4: Centralised user data management

SLSP provides centralised user data management.

5: Training and further education for employees

The training programme for employees focuses on the use of functionalities in swisscovery and the working standards used by the service recipients within the swisscovery platform (e.g. the SLSP application rules of RDA).

6: Metadata Management

Within swisscovery, functionalities and tools (normalisation rules, field aids, copy cataloguing, selection lists, record templates, etc.) are provided at network and institution zone level for entering, editing and linking bibliographic data and holdings. This includes the coordination of rules in formal cataloguing as well as authority data use and coordination in content cataloguing.

7: Management of e-resources and associated metadata (bibliographic and administrative metadata)

This includes the services provided by SLSP for all service recipients for the centralised provision and management of e-resources in swisscovery, e.g. the implementation of licences concluded by the office of the Consortium of Swiss Academic Libraries. Depending on the scope of validity, this data is managed centrally by SLSP in the network zone (licences available to all) or locally in the institution zones by individual libraries or SLSP (licences for individual libraries or groups of libraries) as required.

8: Standard statistics and reports (Alma Analytics)

A basic set of standard statistics and reports is automatically made available to all service recipients at defined intervals. This includes the automatic delivery of figures from the Swiss library statistics to the FSO.

9: Document Delivery

With the additional product Rapido, SLSP offers a functionality for sending scanned documents by e-mail.

10: Centralised invoicing on behalf of libraries by SLSP (‘Bursar service’)

SLSP offers centralised invoicing by means of QR invoices sent by e-mail for all fees created in swisscovery. SLSP issues invoices, payment reminders and a maximum of one ‘final reminder’ in the name and on behalf of the legal entity that initiated the fees.

11: Use of swisscovery in the NZ View

With swisscovery, SLSP offers a centralised discovery system for researching content and accessing media that are indexed both in swisscovery and in external resources. swisscovery provides a central, multilingual research interface.

12: Sending e-mails from swisscovery via SLSP mail server:

Includes the use and configuration of the SLSP mail server infrastructure for the delivery of e-mails sent by swisscovery.

13: Provision of a standard premium sandbox

The Master Service Agreement between SLSP and the system supplier includes the use of IZ premium sandboxes for testing and training purposes.

swisscovery service extensions 1: Use of swisscovery as a local view

A local view of swisscovery for an IZ, a single or multiple service recipients can be created according to the guidelines of the master template. This enables service recipients to implement the requirements of their corporate identity and design in swisscovery.

swisscovery service extensions 2: Access to APIs at IZ level and integration of peripheral systems (incl. API keys)

swisscovery offers APIs for the connection of local peripheral systems to swisscovery and the configuration of data flows between swisscovery and local peripheral systems (e.g. external local financial system, local self-checkout machines, local room information systems, etc.). SLSP offers support for the data flow from swisscovery to the API.

Further information on the service portfolio

Further information on the optional services or the services offered by SLSP can be found here.

Do you have any questions about the basic services?

Are you interested in joining swisscovery or do you have general questions about the basic services? We look forward to hearing from you using the contact form.